Blog entries

Several organizations are helping victims of the Japanese quake. Here's how you can help

Administrator — Mon, 21 Mar 2011 21:28:04 +0100

The American Red Cross. Using your cell phone, you can text-message donations of $10 to the agency. Text the letters REDCROSS to 90999 to make the $10 donation, or visit the organization's website.

Chat Server Maintenance

Administrator — Thu, 27 Jan 2011 16:12:04 +0100

We will be upgrading the chat server today Thursday, January 27th from 9:00 AM to 2:00 PM EST.

We will be monitoring email and the forums during that time if you need support.

ZCS Offices Closed due to Snow

Administrator — Wed, 12 Jan 2011 00:09:39 +0100

ZipCodeShop's offices are closed today due to the snowstorm in Atlanta over the weekend. We will be open tomorrow, January 12 during regular business hours.

Greate Holiday Weekend

Administrator — Tue, 30 Nov 2010 01:03:20 +0100

We are back after a great 4-day holiday weekend. We will be posting some exciting new news later this week. Stay tuned.

User Account Updates

Administrator — Wed, 03 Nov 2010 19:22:03 +0100

If you have trouble logging in, please try again within an hour, as we are migrating user accounts to our new server.

Initiate a live chat if the login error persists over 24 hours. We appreciate your patience.

New Releases

Administrator — Tue, 12 Oct 2010 18:03:58 +0100

We will be releasing updates to our existing packages as well as new components throughout the week. We appreciate your patience as we will be updating the server content and support infrastructure as well.

Live Chat goes 24/7 for the next 72 hours

Administrator — Wed, 15 Sep 2010 02:13:11 +0100

We have decided to keep the live chat up 24/7 for the next 72 hours due to the high volume of help requests we are receiving over the Mosets Tree security issue.

We have just signed our 20th contract to perform a full site upgrade for a customer. Many of them are running Joomla 1.0.x along with equally old versions of Mosets Tree and Community Builder. They are biting the bullet and upgrading their servers so that Joomla and all components are current. This makes upgrades...

Security Issue with Mosets Tree prior to 2.1.6

Administrator — Tue, 14 Sep 2010 18:52:58 +0100

If you have any questions related to Mosets Tree announcement of the security vulnerability in versions prior to 2.1.6, please click the chat link at the top of the page.

We have changed the subscription system so logins older than a year will not log into the main site. Please chat with a customer support representative for further help.

ZipCodeShop Update

Administrator — Tue, 27 Jul 2010 16:01:32 +0100

We are excited to announce that ZipCodeShop has been acquired by a private investment group here in Atlanta. We will be providing more details in the upcoming weeks about our new corporate parent as well as our new product offerings. We are expanding our development effort to include releases for the growing mobile handset market and are currently testing our new component for Layar in-house.

If you are a PHP developer, you will be happy to hear that we are creating a dev...

Memorial Day Holiday

Administrator — Mon, 31 May 2010 15:38:05 +0100

We will be closed for the Memorial Day holiday on May 31, 2010.

Why are there Legacy Versions?

Administrator — Wed, 26 May 2010 20:56:45 +0100

There has been some confusion as to the different versions of the legacy component on the download page. We provide two different versions for specific needs.

1. The original component as delivered to customers, but with no encryption. This version does not have any bugfixes but can be used to migrate modifications.

2. The bugfixed version of the original component. This version requires the legacy plugin but has bugfixes and no longer requires "call-back" to ZCS to work. It wil...

Chat Server Update

Administrator — Mon, 24 May 2010 16:30:29 +0100

We are in the final stages of the chat server update. We will be re-enabling chat on May 25 at 9:00 AM (GMT-5). If you need customer support assistance today, please use the ZipCodeShop email address you received the purchase confirmation from.

Service Upgrade this Weekend

Administrator — Fri, 21 May 2010 18:24:25 +0100

We will be upgrading our server software starting at noon today. Chat will be unavailable. We expect to have normal chat service restored Monday morning.

Demo Update

Administrator — Tue, 18 May 2010 17:45:14 +0100

We just wanted to post a quick update on the demo status. We had reports of a bug on the Mosets Tree Pro Search release soon after the rollout. Customers were reporting they would click on the links on the search results but the pages would not open. This only happened on a subset of the full customer base.

We have finally tracked down this bug. It is an issue with the Mosets Tree SEF and not the ZCS Search Component.

If you have multiple links with t...

Internet Explorer 6 Support

Administrator — Mon, 17 May 2010 19:37:50 +0100

For those of you that have asked, our new "key-free" search form uses the Google Maps API v3. Google decided to drop support for IE6 with version 3 so our new search form does not work with IE6. However, we still include the older form which uses Google Maps API v2 (and a key) if you need to support IE6. The non-javascript enabled search form should support almost any browser.

Eventually we will drop support for IE6 altogether. So encourage your customers to upgrade their browsers.

Thank You!

Administrator — Fri, 14 May 2010 09:43:02 +0100

We want to say a big thanks to all of our customers who upgraded to the newest version of the search. We will soon be releasing some new add-ons that we think you will love. All at no charge to subscribers.

Demos are Live!

Administrator — Fri, 14 May 2010 09:38:03 +0100

The demo servers for Community Builder and Mosets Tree are now live with the newest version of Joomla, Mosets Tree and Community Builder. While we will always have the current release version of all three running on the servers, you will see the actual system requirements listed on the "Buy" page for each component. Make sure your server meets these requirements before purchase.

We will have links on each server to walk you through creating a test listing or profile along...

Backup, Backup, Backup!

Thu, 13 May 2010 01:59:31 +0100

We can't emphasize strongly enough that you should make a site backup, both files and database before attempting any installs or upgrades. We don't have a relationship with or receive compensation from Akeeba Backup but we have had really good results using it during a few hundred installs/upgrades.

http://www.akeebabackup.com/

Joomla 1.0 Support

Administrator — Wed, 12 May 2010 23:25:09 +0100

All further development of new components will be compatible with Joomla 1.5.x only. We understand a number of you have clients who wish to keep Joomla 1.0 sites running with the search for valid financial reasons.

We are including the unencoded legacy components with all new purchases so any competent developer can help you maintain your existing 1.0 sites until you are ready to upgrade.

We do encourage all of our customers still running Joomla...

Please Use the Chat Link

Administrator — Wed, 12 May 2010 23:09:04 +0100

We are experiencing high call volume and many calls are going to voice mail. Our customer support representatives can handle many text chats concurrently, so if the issue is time urgent please use the "Chat" link at the top or very bottom of this page.